QUALITY MANAGEMENT SYSTEM AND INSTITUTIONAL PERFORMANCE AMONG STATE UNIVERSITIES AND COLLEGES (SUCS) IN REGION XII, PHILIPPINES

Abstract

As State Universities and Colleges (SUCs) compete for budget allocation from the national government, considering pressure from their stakeholders, they have been challenged to continue improving their quality of output and support services. This study assessed the level of the quality management practices of SUCs in Region XII, Philippines, using the Baldridge Education Criteria for Performance Framework and an evaluative and correlational descriptive research design. Descriptive and inferential statistics were used to analyze the data. The respondents were faculty members, deans, and graduating students of four (4) SUCs in the said region. Data were gathered using a questionnaire and the SUCs’ leveling assessment results. Analysis of the level of quality excellence revealed a very effective condition indicating they were extensive and functioning effectively. There is a significant difference in the quality management practices as perceived by the three (3) groups of respondents, with the deans obtaining the lowest mean. However, the SUCs performed differently in SUC leveling. SUC-Y performed excellently, while SUC-X followed with a very satisfactory rating in all four key results areas. Institutional performance is influenced by their management practices following the Baldridge Criteria.
It is concluded that SUCs in Region XII are nearing their quality excellence target. The assessment of quality management was influenced by the groupings of respondents. The SUCs were in different stages of development and institutional performance, which was significantly influenced by management practices following the Baldridge Criteria on leadership and faculty and staff. The rest of the five dimensions showed a weak influence on the said performance.